Tenant FAQs

Frequently Asked Questions

Generally we ask for a security deposit and the first month’s rent. These must be paid in secured funds (Cashier’s Check, Money Order or via online portal), prior to receipt of keys for move-in.

All applicants must be the age of 18 years or older with a valid ID or driver license.

Yes, before your refund can be issued, we must get confirmation that your keys have been returned, the correct rent amount was paid, the unit has been inspected and there are no damage fees to be assessed, then the security deposit will be refunded.

Our rental applications are available on the vacancies page on our website. It is important to fill out the application as thoroughly as possible. Please provide as much information and correspondences as needed (Bank Statements, Pay Stubs, etc.).

Rent can be paid in one of three ways. The easiest and most practical way is to setup a tenant portal and paying online. This method is quick and there are no fees associated when paid with a checking’s account. The second options is to mail in a personal check. The third and final option is to drop off a check, money order or cashier’s check to our office during normal business hours. Absolutely no cash will be accepted.

We are a pet-friendly company, but different buildings have different rules. If you are considering getting a pet and are already in one of our apartments, please check with us first to avoid violating the terms of your lease.

The departing roommate needs to inform us of their move-out, in order to allow us to remove their name from the lease. Any new roommate must go through the same approval process as the original person. (However, this does not mean that roommates will be added to the lease, nor granted rights to tenancy as provided by Rent Stabilization Ordinances.) Security deposit refund upon the move-out of a single roommate will be due to that roommate from the person remaining in the unit, or the new roommate, NOT from GPM.

If your lease is about to end, that does not mean you are required to move, or that we anticipate a move-out. We are always happy to negotiate a lease renewal or extension. However, if you decide to move-out, you MUST mail, fax, or email us a written Notice of your intent to vacate (written notice must be prior to move out and is mentioned on the lease agreement). Follow this with a call to the office to confirm receipt of the notice.

Any damage to any part of the property must be reported immediately. This includes damage to appliances, the interior or exterior of the house, or any features such as the A/C, water heater, or electronic garage door opener. Problems should be reported online via your tenant portal. In the event of an emergency, immediately call our office at 818.465.4065.

All improvements (shelves, paint, etc.) must be approved by the management company in writing. Any improvements that result in the unit needing to be returned to pre-move-in conditions (wall-color, shelves, etc) may lead to deductions from your security deposit.

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